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12 July 2012

News - Managers ill-equipped to confront underperformance

By Ben Turner @ 05:18 :: 1433 Views :: 7 Comments :: Article Rating
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The majority of managers are not competent enough to deal with under-performing employees, according to a survey of HR professionals by XpertHR.

The development of "performance conversation" skills is considered to be the most important aspect of performance management training, yet this aspect of learning is only mandatory for managers at 20% of organisations, according to research by XpertHR1.

This may well explain why 45% of the HR professionals responding to the survey report that the majority of their managers are not competent enough to deal with under-performing employees.

XpertHR Training Editor and author of the report Charlotte Wolff said: "Employee underperformance is an issue that affects nine in ten of the organisations in our research, and the HR community is in broad agreement that the competence and confidence of line managers is a vital part of the performance management process. It is surprising therefore to find that one-third of the employers have trained less than half their managers in any performance management skills."

An analysis of the employers that have been most successful in tackling underperformance finds that the most effective performance management training includes drama-based role-play, the development of coaching skills, and follow-up learning opportunities.

Performance management training for managers most frequently covers the appraisal system, and how to use the capability and disciplinary procedures (all included by eight in ten employers). Training in how to conduct a difficult conversation is offered by 71%, but this is more likely to be voluntary. Coaching skills are offered at 61% of the organisations, and are mandatory at just 13%.

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comment By mike33 @ 05 August 2012 03:55
Dealing with under performing employees is so hard. You have to do something with them one way or the other. You cannot have them bring down your company. Toronto heating

comment By fredj @ 23 August 2012 00:21
There is so much to deal with when there is under performing issues here. SO much homework that needs to be done here. So much to learn. magellan marine handheld gps

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comment By menatoptens @ 28 September 2012 20:36
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comment By Robbievince @ 10 October 2012 13:48
This is a common scenario that you have posted in you blog. Most of the times, both the manager and the underperforming employee are saved and team ends meeting the metrics because of other performing employees in the team. This is a serious issue and thank you for posting the same. click

comment By wandybrad @ 13 October 2012 08:12
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