Intelecom, the provider of cloud contact management solutions, has announced the appointment of Mark Edgeworth as UK Sales Director. In this role Edgeworth is responsible for driving new business opportunities for Connect, Intelecom’s Contact Centre as a Service (CCaaS) solution, as well as supporting existing customers which include high-profile organisations such as Affinity Water, Domino’s Pizza and Figleaves.
Edgeworth heads up a team of sales professionals dedicated to expanding the important UK market where demand for cloud-based contact centres in organisations is growing rapidly. In addition, he will work closely with colleagues in Norway, Denmark and Sweden to build the company’s pan-European sales network.
Commenting on the new appointment, Klaas van der Leest, Managing Director of Intelecom UK said, “We welcome Mark to our senior management team. His appointment strengthens the UK organisation and marks a significant next step in establishing Intelecom as a leading provider of cloud-based contact centre solutions in the UK. Mark’s proven track record in helping organisations to achieve commercial success by building agile business processes into their customer service environment is second to none. We are confident his positive attitude and natural drive will be a valuable asset to Intelecom.”
Edgeworth graduated from Staffordshire University in 1996 where he gained a BSc Honours Degree in Applied Science: Computer Science and an MSc Degree in Global Marketing Management.
Mark Edgeworth concluded, “What attracted me most to Intelecom was its flexibility in terms of Connect, its tried and tested technology and the willingness to design tailored, fully integrated, solutions for customers. It is also an exciting time for Intelecom with its powerful social media strategy already setting the agenda for the future of customer contact communication. I look forward to sharing my knowledge and expertise to introduce new ways of working in today’s multi-channel environment and establishing cloud-based contact centres as a truly credible alternative to on-premise technology.”