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03 September 2013

News - 75% of UK workers suffer from emotional or interpersonal problems at work


By SalesProEd @ 07:56 :: 870 Views :: 0 Comments :: Article Rating
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According to a landmark new survey from Jabra UK, employees are failing to achieve a good work-life balance and are unhappy, stressed and tired. They also experience significant feelings of isolation, are untrusting of home workers, and feel that they are not supplied with the right equipment by their IT departments.

“GenM 2013: One Year On”, released today, looks at 1,000 UK employees of ‘office-based companies’, (Contact Centre Workers, Office Workers, Home Workers and Mobile Professional Workers).

The results of this year’s study show that we’re far from achieving the Flexible Working Nirvana we all imagined:

Modern UK workers are unhappy, stressed, tired and isolated

A shocking 75% of UK workers suffer from some kind of significant work-related stress or anxiety. A feeling of being undervalued is the most common issue, (at 33%), followed by having poor interpersonal relationships, (32%), feelings of anxiety and stress, (29%), exhaustion, (24%) and feelings of isolation (20%).

UK workers mistrust home workers

While home workers enjoy the best mental health and wellbeing of the four groups surveyed, their distance from the office-based working population seems to breed suspicion between them and everybody else.

55% of the workers in Jabra’s survey think that home working breeds mistrust, citing ‘negative gossip’, (11%), a perception that they ‘do not work as hard’, (13%), or that they undertake ‘personal tasks’ (31%) as their justification for lack of trust of home-working colleagues. One in three actually believe home working could put your career at risk. Overall just 14% of those interviewed said that remote working is widely accepted, undertaken in their organisation and seen as being productive.

However, home-working is clearly here to stay: 7 out of 10 workers (69%) either work from home or have a colleague that does, 24% want to work from home more often and 15% would only take a job in the future if it was home-based. Clearly, as home working becomes more common, employers need to address these issues of mistrust. Poor communications play a large role in isolating and dividing groups and Jabra’s research suggests that the importance of face-to-face and verbal communication between workers is being underplayed.

Are UK workers working harder, not smarter?

The modern UK office worker clearly values a good work-life balance, with 54% agreeing that it is more important than a pay rise, (compared to last year’s report, where 27% of respondees said that maintaining a work-life balance was the most important priority for their working life).

However, despite this, 40% of people are regularly checking email outside of work hours, (up significantly from 19% in last year’s study). What’s more, 74% of employers fail to even offer flexible working policies, suggesting that this popular option for a better work-life balance is still out of bounds to most workers.

Conclusion

“Transformation in the workplace is creating entirely new challenges that need to be addressed,” commented Andrew Doyle, Managing Director UK & Ireland, Jabra Business Solutions. “Employers are perhaps focusing too exclusively on the ‘technology’. Good communications tools do not necessarily make good communications.

“What’s more, as we also saw last year, there is a hunger for more flexible and homeworking practices amongst workers. If companies are to retain the best staff this is something they cannot afford to ignore.

“Employers need to examine reports such as “GenM 2013: One Year On”, to understand how the changing world of work affects how employees relate to one another, and ultimately how productive they could be. Businesses can then adapt their communications strategies and working practices accordingly.

“Jabra recommends employers consider making room for flexible-working practices and allow for more worker-employer dialogue, where practical.

"At the same time, while equipping themselves with the right type of technology such as ‘smart’ devices, multiuse headsets and Unified Communications applications enterprises should also consider the importance of core communications good-practice: They can help to maintain happy, cohesive, motivated and productive workforces by encouraging more back-to-basics face-to-face and verbal interaction, whether in person or via technology.”

Further findings and simple tips for dealing with communications within the rapidly-changing modern workplace, can be found in GenM 2013: One Year On, which managers can download for free today here - http://www.jabra.co.uk/cp/uk/campaigns/uk-flexible-worker-su...

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