Sitel UK has been awarded a place on a new Government framework established to govern the procurement of contact centre services by government and public sector bodies. Sitel UK, a wholly owned affiliate of Sitel Worldwide Corporation, employs over 2100 people in its nationwide network of contact centres, and is a trusted partner for many of today’s leading brands and Government Departments including DWP.
The Creative Solutions Execution and Related Services Framework agreement, introduced by the Government Procurement Service (GPS), has been developed to allow central government departments, along with the wider public sector agencies, including local authorities and health trusts, to procure contact centre services on a national basis.
The GPS is an executive agency of the Cabinet Office. Its role is to provide procurement savings for the government and the UK public sector, including health, local government, devolved administrations, education and not-for-profit organisations.
Joe Doyle, Marketing Director of Sitel UK comments; “It is important that that the Government has contact centres that are able to support a large number of sensitive and varied transactions at all times. We have considerable expertise and experience to offer from being a world leader in customer care outsourcing, working with Government departments and some of today’s leading brands. We are delighted to have been selected to join this framework and look forward to drawing on this expertise to deliver high-quality contact centre solutions.”