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25 April 2013

News - SSE fined £10.5m for mis-selling

By SalesProEd @ 16:52 :: 1281 Views :: 0 Comments :: Article Rating
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SSE one of the country's largest energy companies, has been fined £10.5m for "prolonged and extensive" mis-selling by regulator Ofgem – the largest penalty ever for an energy supplier, according to The Telegraph.

Ofgem found "failures at every stage of the sales process" at the company and said management failures led to "prolonged and extensive mis-selling".

"The level of fine reflects the seriousness and duration of breaches, the likely substantial harm that they have caused and the likely gain to SSE," the regulator said.
It said management failures allowed sales staff to make misleading and unsubstantiated statements about saving to potential customers.
"In particular, SSE consistently failed, over a prolonged period of time, to conduct its sales activities in a way that would provide clear and accurate information on prices and potential savings to enable customers to make an informed decision about whether to switch suppliers," Ofgem said.
Ian Marlee, managing director for markets at Ofgem, said management allowed a "culture of mis-selling to continue" and did not do enough to "prevent sharp selling practices from their selling agents" and even "provided misleading sales scripts".
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