Sitel, experts in outsourced customer contact solutions, has released its “Top nine reasons to outsource to the Philippines” whitepaper, as the outsourcer reports a growing demand for the Philippines as an offshore destination.
Sitel UK employs almost 1800 people in its nationwide network of contact centres. Part of the global Sitel Group, Sitel UK has access to 120+ domestic, nearshore and offshore centres across 24 countries, as well as the Philippines.
Sitel Philippines started operations in 2000 and now employs 13,000 people across its 9 contact centres, making it the Groups largest offshore destination.
Up until two years ago, India had been the world’s biggest BPO provider. However, since the very first calls were taken there in 1997, there has been an extraordinary rise in the popularity of the Philippines as a BPO destination.
Sitel has seen a significant rise in demand for the offshore destination. Joe Doyle, Vice President of Global Marketing for Sitel comments; “There are a number of clear reasons that we are seeing a growing demand for the Philippines, such as the cost savings and low attrition rates, high quality candidate pool, and close cultural affinity to Western Europe and the US. In addition, the recent Philippine’s growth in voice based BPO services and first class telecommunication infrastructure has also made it increasingly popular.”
Amongst the reasons quoted in the whitepaper is Technology, as early adaptors of IP Telephony and Social Media, the Philippines is now ranked second in non-voice complex services globally according to Business Processing Association Philippines (BPAP), which also predicts the global offshore services market will more than double by 2016.
The whitepaper is available by visiting: http://www.sitel.com/downloads/top_nine_reasons_to_outsource...