Staff at a North-East contact centre were on hand to inspire a group of unemployed learners looking to get back into work this month as part of its partnership with a leading training provider. 

Outsourcing customer experience experts, Sitel UK, has been awarded a contract to provide contact centre services for the prestigious National Citizen Service (NCS). The contract will see Sitel UK providing multichannel services in support of the programme from their new location in Newcastle-upon-Tyne.

The Chartered Institute of Procurement & Supply (CIPS) is delighted to announce that Sam Walsh, previously CEO for international mining company, Rio Tinto, has been appointed CIPS President for 2016/2017. Sam succeeds Richard Masser, CEO of Crestwood Group.