Miller Heiman, the leader in global sales performance, announced today that it has acquired Impact Learning Systems of San Luis Obispo, California.

“The acquisition of Impact Learning Systems enhances Miller Heiman’s customer offerings and builds on our vision of being the key resource for sales leaders,” said Sam Reese, Chief Executive Officer of
Miller Heiman.  

“Today's selling environment requires companies to access clients through direct, indirect and inside sales functions, and to do it by effectively providing a consistent brand experience to the customer. Miller Heiman is the only company that can do this effectively on a global basis,” Reese said.

“Everyone at Impact Learning is excited with Miller Heiman’s decision to acquire us and the opportunities this brings for us to integrate and take the business to the next level,” said Malcolm Carlaw, President of Impact Learning Systems. “We are the leader in delivering highly-effective training for managers and front-line workers in the telesales, customer service and support sectors.” 

Impact Learning Systems will operate as a subsidiary and be known as Impact Learning Systems – A Division of Miller Heiman. It will continue to deliver proprietary training programs, consulting, e-learning courses and coaching programs based on best-practices learning models. Its clients include companies operating domestically and in countries around the globe. 
    
Miller Heiman’s global platform enables it to serve clients all over the world and to help optimize any channel its customers use to go to market. This adds to Miller Heiman’s industry-leading intellectual property and innovative research, which provides data-driven insight, immediate returns and sustainable results to sales organizations. Miller Heiman is the most credible expert on improving the effectiveness and efficiency of sales organizations across the world.